At chiccarrytime.com (hereinafter referred to as “this site”), we are committed to providing you with high-quality products and a satisfactory shopping experience. If you are not satisfied with your purchase for any reason, the following is our refund policy:
- Refund Request
If you wish to request a refund, please contact our customer service within 7 days of receiving the product, providing your order number and the reason for the refund.
Refund requests can be submitted via email to 254781998@qq.com
- Return Conditions
Refunds are only possible if the product is unused, undamaged, and retains its original packaging and labels.
For returns due to personal reasons (such as incorrect size, dislike of color, etc.), the customer is responsible for the shipping costs.
According to national regulations and hygiene laws, certain items (such as underwear, swimwear, cosmetics, etc.) are not eligible for return for hygiene reasons.
- Refund Processing
Once we receive the returned goods and confirm that they meet the refund conditions, we will process the refund within 7 business days.
The refund will be returned via the original payment method; the specific arrival time depends on the processing speed of the payment service provider.
- Order Cancellation
If you wish to cancel an order that has not yet shipped, please contact our customer service team as soon as possible before shipment so that we can process your request.
- Special Circumstances
If you receive damaged or incorrect goods, please contact us within 48 hours of receiving them. We will provide you with a replacement or return service.
- Modification of Terms
We reserve the right to modify these refund terms at any time. Any changes will be posted on this website and will take effect immediately.
Thank you for choosing chiccarrytime.com. We look forward to providing you with a satisfying shopping experience!